Answers from your store
Every reply is grounded in your products, pages, and policies — not generic AI knowledge. No answer found? It says so.
For Shopify stores
Support that knows your store.
SupportBot reads your products, pages, and policies, then answers customers in your tone of voice — day and night. It recommends products, and hands the hard cases to you.
From $0.009 per AI reply — up to 20× cheaper than comparable apps. Free plan included, 5-minute setup, no code.
How it works
Three steps, then it runs itself.
- 1
Sync
Install the app and SupportBot ingests your products, pages, blog posts, and policies. Content changes re-sync automatically.
- 2
Chat
The widget answers shipping, returns, sizing, and product questions from your real store content — streamed live, in your brand's tone.
- 3
Escalate
When a customer needs a human, you get the full transcript by email or Slack and pick the conversation up personally.
What you get
Built for stores, not for demos.
Your tone of voice
Feed it example copy or brand guidelines and it writes like your best support agent, not like a robot.
Product recommendations
"Which board for a beginner?" gets a real answer plus tappable product cards with photo, price, and link.
Custom knowledge
Add private notes — warranty terms, seasonal cutoffs, workshop rules — that the bot can use without publishing them.
Human handoff
Escalations arrive by email or Slack with the full transcript. The bot never guesses about orders it can't verify.
Private and GDPR-ready
Per-store data isolation, Shopify GDPR webhooks, EU hosting, and full deletion when you uninstall.
Pricing
Start free. Pay for what your store actually uses.
Billed through Shopify — no separate account. Paid plans include a 7-day free trial. Change or cancel anytime.
Free
$0 /month
100 AI replies / month
- Automatic store sync (products, pages, blog, policies)
- FAQ builder
- Tone of voice matching
- Human handoff via email or Slack
Starter
$9 /month
1,000 AI replies / month
- Everything in Free
- 1,000 AI replies every month
- Faster, smarter answer model
- 7-day free trial
Growth
$29 /month
4,000 AI replies / month
- Everything in Starter
- Product recommendation cards
- Custom knowledge notes
- Remove SupportBot branding
Pro
$79 /month
15,000 AI replies / month
- Everything in Growth
- 15,000 AI replies every month
- Priority support
Cost per AI reply
SupportBot from $0.009
Zipchat ~$0.20
Chatty overage $0.40
Based on published plan prices and included reply counts, July 2026.
FAQ
Questions merchants ask us.
How does SupportBot learn about my store?
When you install the app, SupportBot syncs your products, pages, blog posts, and store policies automatically. When you edit content in Shopify, the knowledge base updates itself — there is nothing to maintain by hand.
Will it make answers up?
SupportBot only answers from your store's actual content. When it can't find a reliable answer — or a customer asks about something like an order status it can't verify — it says so and offers to hand the conversation to you instead of guessing.
What happens when the AI can't help?
The conversation is escalated to a human: you get an email or Slack message with the full transcript and the customer's contact details, so you can follow up personally.
Can it match my brand's voice?
Yes. Paste example text or upload a PDF of your brand guidelines and SupportBot writes its answers in your tone. You also control the widget's color and position from the dashboard.
What counts as an AI reply?
One answer written by the AI in the chat widget. Limits reset monthly. If you reach your plan's limit, the widget pauses politely until the next month or an upgrade — customers never see an error.
Can I add answers that aren't published on my store?
Yes — on Growth and Pro plans you can add private knowledge notes (internal policies, seasonal info, workshop terms). The bot uses them in answers without them being public pages.
Is my data handled safely?
Every store's data is fully isolated, and SupportBot implements Shopify's GDPR webhooks: customer data requests, customer redaction, and full deletion when you uninstall. See our privacy policy for details.
Will it slow down my storefront?
No. The widget is plain JavaScript under 30KB, loads after your page, and renders in an isolated container so it can't conflict with your theme.
Your store already has the answers.
Put them to work.
Install SupportBot free Free plan, 100 AI replies a month. No credit card.